At ICICI Bank Canada and its subsidiaries (“ICICI Bank”, “we”, “our” or “us”), an important part of our commitment to provide you with excellent service is our respect for your right to privacy. While information is the cornerstone of our ability to provide excellent service, our most important asset is our clients’ trust. Your personal information (information that refers to you specifically as an individual) being kept secure, and being used only as you would want us to, is a top priority for us.
ICICI Bank is committed to maintaining the accuracy, confidentiality and security of your personal and financial information. As part of this commitment, we strictly adhere to the following principles:
We identify and document the purposes of collecting personal information of our clients at or before the time such information is collected. The information that we may request will depend on the product(s) or service(s) selected by you.
Some examples of the types of information that we might collect are:
Most of the information comes directly from you when you apply for financial products or services. We may also need information from credit bureaus, income sources and personal references you have provided to us. Obtaining additional information about you from such third parties helps us assess your eligibility for our products/services. Of course, we will obtain consent from you before we contact anyone for information about you and we will only request information that is required for providing the service or product selected by you. If you withhold your consent, the Bank may be unable to assess your application and complete the transaction.
We obtain your consent for the collection, use or disclosure of your personal information, except as otherwise required or permitted by law. As a general matter, we will obtain your consent through our client agreement with you or the application form for the relevant product / service.
We only collect such personal information that is required to provide the service(s)/product(s) selected by you. With your consent, we will gather personal information from you (in person, at a branch, over the telephone, by corresponding with you via mail or electronic mail or the Internet), the person(s)/entity(ies) authorized by you (such as personal or professional references provided by you, your financial advisor and mortgage broker) or from third parties (such as credit bureaus).
Information gathered from you will only be used or disclosed for the purpose for which it was collected, except as you otherwise consent to or as otherwise required or permitted by law.
Depending upon the product/service you have applied for, we will review your credit history and information about your personal finances. With your consent, we will also disclose your credit history with us to other lenders or credit bureaus to support a credit approval process.
There are, however, some exceptions to seeking your consent for disclosing your personal information. For example:
Our client lists are for use by ICICI Bank only and we never sell or give lists to other companies other than as provided herein.
Your personal information will only be retained for the period of time required to fulfill the purpose for which it was collected or as may be required by relevant laws, whichever is greater. Following this period of time, your personal information will either be destroyed or erased.
We will make every reasonable effort to keep your personal information accurate and up-to-date. To help us achieve this, we encourage you to keep us informed of any changes, such as if you move or change telephone numbers.
You have the right to access, verify and amend the information held in your personal and financial files. If you find any errors in our information about you, let us know and we will make the corrections as soon as reasonably possible and transmit the amended information to related parties, where appropriate.
We will protect your personal information with appropriate safeguards and security measures. We will also retain your information only for the time it is required for the purposes we explain.
We use a variety of security measures such as restricting employee access to files and data centers, using fireproof and locked file cabinets, and employing a variety of electronic security measures, such as passwords, personal identification numbers and data encryption techniques.
At your request, we will make available additional information concerning the policies and practices relating to the management of your information.
We will also explain your options of refusing or withdrawing consent to the collection, use or release of your information, and we will record and respect your choices.
In most cases you are free to refuse or withdraw your consent at any time. You may do so by contacting the branch or office where your account is held. Our staff will be pleased to explain your options and any consequences of refusing or withdrawing your consent, and record your choices.
If you don't want us to share information within ICICI Bank group of companies (“ICICI Group”) or contact you with product information, you can tell us so at any time. However, agreeing to let us share your information within businesses of ICICI Bank group may help us to serve you better.
At any time, you can find out what personal information we have, what it is being used for and to whom it has been disclosed. However, in some specific circumstances, disclosure of your personal information to you can or must by law be denied, for example, when:
We will do our best to provide the required information to you within 30 days and will provide an explanation if we are unable to meet your request. A fee may be charged for certain inquiries due to the time and resources required, in which case we will provide an estimate of the amount in advance.
If you have any questions, concerns or problems about privacy, confidentiality or how a request for information was handled, please write to/e-mail us at the below noted address or call/fax us at the below noted numbers:
ICICI Bank Canada
Don Valley Business Park
150 Ferrand Drive, Suite 1200
Toronto, ON M3C 3E5
Telephone: (416) 360 0909
Fax: (647) 436 1178
When you visit our website and move from page to page, read pages or download content onto your computer, we learn which pages are visited, what content is downloaded, and the address of websites that you visited immediately before coming to our website. However, none of this is associated with you as an individual. Rather, it is for statistical purposes. We use this information to find out how many people visit our websites and which sections of the sites are visited most frequently.
When you register for one of our Internet transaction services, we compile your profile for that service. Each time you use our Internet services, we collect your login ID, information about the transactions that you complete and the informational pages of the web that you visit while using the service. We use your profile in responding to your enquiries on the service. We use your login ID to identify you as a user of the service. We use the transaction information to assess and improve the service. We use specific transaction information for servicing purposes (e.g. billing).
In some cases, we may collect other information about you that is not personally-identifiable. Examples of this type of information include the type of Internet browser you are using, the type of computer operating system you are using, and the domain name of the website from which you linked to our website or advertisement.
When you send us an email or when you ask us to respond to you by email, we learn your exact email address and any information you have included in the email. We use your email address to acknowledge your comments and/or reply to your questions, and we will store your communication and our reply in case we correspond further.
ICICI Bank uses 128-bit encryption, for the transmission of the information for the logged in pages. When the information provided by the Clients is not transmitted through this encryption, the Clients' system (if configured accordingly) will display an appropriate message ensuring the best level of security for the Clients' information.
You are required to cooperate with ICICI Bank in order to ensure the security of the information, and it is recommended, for example, that you choose passwords carefully such that no unauthorized access is made by a third party. You should undertake not to disclose your password to anyone or keep any written or other record of the password such that a third party could access it.
The Client shall not disclose to any other person, in any manner whatsoever, any information relating to ICICI Bank of a confidential nature obtained in the course of availing the services through the website. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle ICICI Bank to terminate the services, without prejudice to any damages, to which the Client may be entitled otherwise.
A privacy breach occurs when there is unauthorized access to or the collection, use or disclosure of personal information. There are several possible causes of a privacy breach including but not limited to stolen data, mistaken disclosures, faulty business procedures or operational break-downs. When we come to know about the occurrence of a privacy breach the following steps would be taken: