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Refund Process for Hello Canada Account
In the event that you cancel your moving plans and require a refund, the Bank will refund the available balance in your Hello Canada Account.
Follow these simple steps to request for a refund:
1. Complete an application
Once we have approved your request, you will receive the refund within 6 weeks.
2. Return of funds
The refund can only be returned to the account from which funds were initially received.
Note: After we have successfully processed your refund request, we will close your Hello Canada Account and will not accept or process any new transactions.
