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Key Officers
Privacy Officer
Please click here to view our Privacy Policy.
Do you have questions about how personal information is collected, used or disclosed by ICICI Bank Canada? You may contact ICICI Bank Canada's Privacy Officer by mail or email. The Privacy Officer will acknowledge all correspondence within 2 business days upon receipt and will respond upon completion of a detailed investigation. A copy of our Privacy Policy is available online, at your ICICI Bank branch or a copy can be sent upon request from our Privacy Officer.
You may contact the Privacy Officer at:
Office of the Privacy Officer
ICICI Bank Canada
366 Bay Street
Toronto, ON M5H4B2
E-mail: privacyofficer.ca@icicibank.com
Complaints Officer
If you have a concern and you have already followed Step 1 and Step 2 of our Filing a Complaint Policy, you should contact our Complaints Officer by mail or email. Following the receipt of your complaint, an acknowledgement will be provided to you within 2 business days and your concerns will be investigated to reach a solution.
You may contact the Complaints Officer at:
Office of the Complaints Officer
ICICI Bank Canada
366 Bay Street
Toronto, ON M5H4B2
E-mail: complaintsofficer.ca@icicibank.com
Office of the Senior Complaints Officer for ICICI Bank Canada
This internal and independent office has been established to help with matters that remain unresolved. If, after pursuing all other channels, you feel your problem remains unresolved, you can contact this officer in writing or by phone. Concerns regarding potential tied selling practices should be addressed through this office. The Senior Complaints Officer will acknowledge all correspondence within 2 business days upon receipt and will further investigate your concerns with ICICI Bank Canada on your behalf. You may be rest assured that the Senior Complaints Officer treats every problem or situation with due consideration. The services of the Senior Complaints Officer are free of charge.
You may contact the Office of the Senior Complaints Officer at:
Office of the Senior Complaints Officer
ICICI Bank Canada
366 Bay Street
Toronto, ON M5H4B2
Telephone: (416) 360-0909
Email: sco.ca@icicibank.com
